Terms & Conditions
These Terms and Conditions apply to all orders concluded by or with Vaniti House for the sale and/or supply of products, www.vanitihouse.com (hereafter referred to as the “Site”).
GUARANTEE & WARRANTY
Vaniti House offers, on the majority of products. a two year warranty against workmanship and material defects. Additional warranty is dependent on the manufacturer and covers the replacement of the item only – not the installation costs. Normal wear and tear of the product must be taken into account when considering warranties.
The warranty excludes defects caused directly or indirectly by misuse, poor maintenance, violence or manipulation; in addition, it is assumed that the care instructions are followed. The care instructions can be accessed here. Replacement provided under this warranty excludes any labour costs for removal or re-installation.
This warranty does not extend to any indirect or consequential losses caused by the defect of the product and the liability of Vaniti House will not exceed the purchase price of the product. In the event of a claim, Vaniti House has the right to inspect the product for which access to the premises will be required.
AVAILABILITY
We aim to maintain stock of item in our warehouse. If smaller items are in stock we aim to have them with you within 10 – 14 days. Bigger items such as baths have a longer lead time of between 10 – 14 weeks. Any customised orders can take slightly longer. Please make sure you check at the time of ordering before making any commitment to installation.
CANCELLATION OF YOUR ORDER
Vanit House reserves the right to refuse processing of payment for any order and/or to cancel any purchase, partially or completely, with notice given to you.
Vaniti House will be liable for reimbursing you the value paid only if you have already paid for the cancelled order.
After delivery/collection of the order, you may cancel the sale only in accordance with the Returns Policy below.
We reserve the right, for purposes of suspected fraud, to refuse to accept or process payment on any order, and/or to cancel any sale concluded between you and Vaniti House, in whole or in part.
RETURNS POLICY
Vaniti House warrants that:
– The product is reasonably suitable for the purpose that it was intended for;
– The product is of good quality, free of defects and in good working order and;
– The product will be durable and usable for a reasonable period of time.
Vaniti House will process your return request in the following circumstances:
You may return an undamaged, non-defective product in the event that you change your mind about the product within 10 (ten) business days of delivery/collection of products. Goods are to be returned in their original packaging and in unused condition. Vaniti House reserves the right to not accept back a product ordered erroneously or withhold all or a percentage of the purchase price when refunding if a product is returned in a used or damaged condition. It is not the responsibility of Vaniti House to pay for the return of goods in these circumstances. Please use an insured delivery service as Vaniti House will not accept responsibility for items not received in good order.
Vaniti House will evaluate the defect and honour warranties if:
– The defect existed at the time of delivery and manifested during the warranty period;
– The defect did not arise due to normal wear and tear or misuse/abuse by the customer;
– The customer duly complied with the care instructions and maintenance.
Returns Procedure
Should you wish to return a product, you will need to inform us by sending an email to kathryn@vanitihouse.com. Kindly provide your order details so that we can look it up on our system.
You will be given an option to exchange the product. Exchanges are subject to product availability at the time of request.
Once your return/exchange request has been logged we will contact you with further instructions. Exchanges will incur delivery costs if delivery is required.
As the product is to be inspected for defects or damages before accepting delivery, please submit photographic proof and full reasons for alleging that the product is defective, including stating how the product was utilised during the period that it was in the customer’s possession.
Once the return has reached our warehouse, the product will be inspected prior to the return being processed.
Should any of the product warranties noted above have been breached, you may select a refund, a store credit or an exchange.
All refunds will be processed within 5-7 business days after goods have been inspected and the refund approved.
SPECIAL ORDERS/FINISHES
Special orders incur lead times of between 6 – 12 weeks from date of order depending on the particular product, finish and the supplier. Where possible we have included the relevant delivery time with each product on the website. Should there be delays, you will be informed.
We highly recommend that your orders with special finishes are placed separately to standard stocked ware so as not to delay what is immediately available for despatch.
Products which are especially refinished or manufactured for your requirements may not be returned, exchanged or refunded unless there is a manufacturing fault.
Bespoke finishes are ‘living finishes’ that develop a natural patina over time, changing as they react with the environment. A natural aging process will occur organically on these hand crafted products offering certain appeal and charm, each engineered by hand making them unique and individual to every order. It is therefore important to note that no two items will be identical and each will age in their own way.
Consideration must be taken when ordering that the item you receive may not be identical to what was seen online or on our printed documentation as each item is unique and computer pixels/print resolutions differ.
CLAIMS AFTER INSTALLATION
No claims will be entertained other than for manufacturing fault after installation has commenced. Visible marks, scratches, impact damage, discolouration etc will not be accepted as genuine manufacturing faults. Proper care should be taken to protect the product from damage through installation.
DAMAGE IN TRANSIT
All products supplied by Vaniti House are carefully inspected prior to shipping. Every care is taken to ensure that orders arrive in good condition. Since we use a third party courier company to transport the goods it is advisable to always inspect the outer packaging for obvious signs of damage before accepting the delivery. All items should be opened and inspected within 3 days of receipt. We cannot accept claims for damage in transit after this.
DATA PROTECTION
Please see our Privacy Policy and Cookie Notice, which forms part of the General Terms and Conditions.
DELIVERY
Vaniti House cannot be held liable for delivering the goods further than the entrance of the property (especially baths). Please make your own arrangements for moving the ware into the home or storage facility. Should assistance be required to place the goods within the premises, Vaniti House will not be held liable for any resultant damages either to the property or to the goods.
All goods to be checked for defects upon delivery. Signature on the delivery note implies agreement that no defects were found and that the goods and the quantities delivered were correct. A delivery note that has been endorsed as ‘unchecked’ is at the risk of the purchaser.
These Terms and Conditions apply to all orders concluded by or with Vaniti House for the sale and/or supply of products, www.vanitihouse.com (hereafter referred to as the “Site”).
GUARANTEE & WARRANTY
Vaniti House offers, on the majority of products. a two year warranty against workmanship and material defects. Additional warranty is dependent on the manufacturer and covers the replacement of the item only – not the installation costs. Normal wear and tear of the product must be taken into account when considering warranties.
The warranty excludes defects caused directly or indirectly by misuse, poor maintenance, violence or manipulation; in addition, it is assumed that the care instructions are followed. The care instructions can be accessed here. Replacement provided under this warranty excludes any labour costs for removal or re-installation.
This warranty does not extend to any indirect or consequential losses caused by the defect of the product and the liability of Vaniti House will not exceed the purchase price of the product. In the event of a claim, Vaniti House has the right to inspect the product for which access to the premises will be required.
AVAILABILITY
We aim to maintain stock of item in our warehouse. If smaller items are in stock we aim to have them with you within 10 – 14 days. Bigger items such as baths have a longer lead time of between 10 – 14 weeks. Any customised orders can take slightly longer. Please make sure you check at the time of ordering before making any commitment to installation.
CANCELLATION OF YOUR ORDER
Vanit House reserves the right to refuse processing of payment for any order and/or to cancel any purchase, partially or completely, with notice given to you.
Vaniti House will be liable for reimbursing you the value paid only if you have already paid for the cancelled order.
After delivery/collection of the order, you may cancel the sale only in accordance with the Returns Policy below.
We reserve the right, for purposes of suspected fraud, to refuse to accept or process payment on any order, and/or to cancel any sale concluded between you and Vaniti House, in whole or in part.
RETURNS POLICY
Vaniti House warrants that:
– The product is reasonably suitable for the purpose that it was intended for;
– The product is of good quality, free of defects and in good working order and;
– The product will be durable and usable for a reasonable period of time.
Vaniti House will process your return request in the following circumstances:
You may return an undamaged, non-defective product in the event that you change your mind about the product within 10 (ten) business days of delivery/collection of products. Goods are to be returned in their original packaging and in unused condition. Vaniti House reserves the right to not accept back a product ordered erroneously or withhold all or a percentage of the purchase price when refunding if a product is returned in a used or damaged condition. It is not the responsibility of Vaniti House to pay for the return of goods in these circumstances. Please use an insured delivery service as Vaniti House will not accept responsibility for items not received in good order.
Vaniti House will evaluate the defect and honour warranties if:
– The defect existed at the time of delivery and manifested during the warranty period;
– The defect did not arise due to normal wear and tear or misuse/abuse by the customer;
– The customer duly complied with the care instructions and maintenance.
Returns Procedure
Should you wish to return a product, you will need to inform us by sending an email to kathryn@vanitihouse.com. Kindly provide your order details so that we can look it up on our system.
You will be given an option to exchange the product. Exchanges are subject to product availability at the time of request.
Once your return/exchange request has been logged we will contact you with further instructions. Exchanges will incur delivery costs if delivery is required.
As the product is to be inspected for defects or damages before accepting delivery, please submit photographic proof and full reasons for alleging that the product is defective, including stating how the product was utilised during the period that it was in the customer’s possession.
Once the return has reached our warehouse, the product will be inspected prior to the return being processed.
Should any of the product warranties noted above have been breached, you may select a refund, a store credit or an exchange.
All refunds will be processed within 5-7 business days after goods have been inspected and the refund approved.
SPECIAL ORDERS/FINISHES
Special orders incur lead times of between 6 – 12 weeks from date of order depending on the particular product, finish and the supplier. Where possible we have included the relevant delivery time with each product on the website. Should there be delays, you will be informed.
We highly recommend that your orders with special finishes are placed separately to standard stocked ware so as not to delay what is immediately available for despatch.
Products which are especially refinished or manufactured for your requirements may not be returned, exchanged or refunded unless there is a manufacturing fault.
Bespoke finishes are ‘living finishes’ that develop a natural patina over time, changing as they react with the environment. A natural aging process will occur organically on these hand crafted products offering certain appeal and charm, each engineered by hand making them unique and individual to every order. It is therefore important to note that no two items will be identical and each will age in their own way.
Consideration must be taken when ordering that the item you receive may not be identical to what was seen online or on our printed documentation as each item is unique and computer pixels/print resolutions differ.
CLAIMS AFTER INSTALLATION
No claims will be entertained other than for manufacturing fault after installation has commenced. Visible marks, scratches, impact damage, discolouration etc will not be accepted as genuine manufacturing faults. Proper care should be taken to protect the product from damage through installation.
DAMAGE IN TRANSIT
All products supplied by Vaniti House are carefully inspected prior to shipping. Every care is taken to ensure that orders arrive in good condition. Since we use a third party courier company to transport the goods it is advisable to always inspect the outer packaging for obvious signs of damage before accepting the delivery. All items should be opened and inspected within 3 days of receipt. We cannot accept claims for damage in transit after this.
DATA PROTECTION
Please see our Privacy Policy and Cookie Notice, which forms part of the General Terms and Conditions.
DELIVERY
Vaniti House cannot be held liable for delivering the goods further than the entrance of the property (especially baths). Please make your own arrangements for moving the ware into the home or storage facility. Should assistance be required to place the goods within the premises, Vaniti House will not be held liable for any resultant damages either to the property or to the goods.
All goods to be checked for defects upon delivery. Signature on the delivery note implies agreement that no defects were found and that the goods and the quantities delivered were correct. A delivery note that has been endorsed as ‘unchecked’ is at the risk of the purchaser.